Shipping policy

Shipping Policy

At Femme Mart, we are committed to delivering your orders quickly, safely, and conveniently across the UAE.

Shipping Locations

We currently ship to all major cities and regions within the United Arab Emirates.

Shipping Method

We offer Cash on Delivery (COD) as our primary payment method, allowing you to pay for your order at the time of delivery.

Processing Time

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Standard delivery time is 2–5 business days depending on your location.
• Remote areas may take slightly longer.

Shipping Charges

• Shipping charges may vary depending on your location and order size.
• Any applicable delivery fee will be displayed at checkout before placing your order.

Cash on Delivery (COD) Terms

• Please ensure you have the exact amount in cash ready at the time of delivery.
• Our delivery partner will contact you prior to delivery for confirmation.
• Orders may be canceled if the customer is unreachable or fails to accept delivery.

Order Tracking

Once your order is dispatched, you will receive a confirmation message with tracking details (if available).

Failed Deliveries

• If delivery fails due to incorrect address or unavailability, our courier will attempt redelivery.
• Repeated failed attempts may result in order cancellation.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with proof (photos/videos), and we will assist you promptly.

Important Notes

• Please provide accurate shipping details to avoid delays.
• We reserve the right to refuse or cancel orders in cases of suspected fraud or misuse of COD services.